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About Us >> FAQ

Frequently Asked Questions (and maybe even some answers)

Q: We’d like to use some popular music in our soundtrack instead of the usual ‘Royalty Free’ music that most businesses use – can you supply that?

A: Yes we can - it's called Company Radio and while it costs a little extra, you’ll be able to select from thousands of available popular music tracks.

There are a couple of things you need to know:

Firstly, commercial music can only be used in between your On Hold ads, not as background music for the voiceovers.

Secondly, you will need to hold annually renewable licenses from APRA and the PPCA. Such licenses are not required if you only use our Royalty-Free music. You may refer to both of the following websites to calculate the fees, which are dependent on the number of incoming lines your phone system has:

http://www.ppca.com.au/documents/TariffH-M010705.pdf

http://www.apra-amcos.com.au/downloads/file/Music%20Consumers/GMH_MusiconHold.pdf

There is a combined (APRA + PPCA) online application form available by selecting ‘Business Music Licence Application’ at:
https://transactions.business.gov.au/BLIS/musiclicence.aspx

If you’d like us to incorporate popular music into your On Hold Messages soundtrack, just give us a call on 1300 680 500 and we’ll be pleased to tell you more!